Return and Refund Policy

At B.L Frozen Products, we are committed to providing you with the highest quality frozen products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

 

Returns

Eligibility for Returns

  • To be eligible for a return, your item must meet the following criteria:
    • The item must be unused and in the same condition that you received it.
    • The item must be in its original packaging.
    • You must have the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:
    • Perishable goods such as food products, unless they arrive damaged or defective.
    • Items that have been opened or used.
    • Sale items are final sale and cannot be returned.

Return Process

  • Contact Us: Within 30 days of receiving your order, contact our customer service team at [info@blfrozenproduct.com] or [+1 (336) 850-0038] to initiate a return. Provide your order number, details of the product, and the reason for the return.
  • Approval: Once your return is approved, we will provide you with a return shipping address and instructions on how to send your item back to us.
  • Shipping: FREE
  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Our refund window is 10 days.

Refunds

Refund Eligibility

  • If your return is approved, we will initiate a refund to your
    original method of payment.
  • Refunds will be processed within 7-10 business days after we receive and inspect your returned item.

Late or Missing Refunds

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  • If you haven’t received a refund within the specified time, first check your bank account again.
  • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with photos and a detailed description of the issue. We will provide a replacement or refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@blfrozenproduct.comto arrange the exchange.